FREQUENTLY ASKED QUESTIONS
Wedding planning FAQ's and suggestions
WHO WE ARE
Voted Tri-Cities Favorite Florist in 2022, 2023, 2024, & 2025, we're looking at fresh flowers in a new way! We are a local flower farm in Kennewick, Washington, family owned & operated since 2019.
HOW DO I "BOOK HAVEN" FOR MY BRIDAL FLOWERS?
Welcome to your wedding planning experience! To kick things off, simply submit our Pre-Consultation form under the Wedding tab on our website. We offer complimentary consultations, so be ready with your inspo-pics to fuel our creativity. Let’s schedule a focused 15+ minute phone chat or in-person on the farm chat, where we dive straight into your wedding vision! I can't wait to discuss your dream bridal bouquet, as it will shape the entire floral design. Expect a proposal from us within 48 hours of our conversation for your approval.
TELL ME ABOUT "BEST OF THE SEASON" WEDDINGS, PLEASE!
Elevate your wedding day with our "Best of the Season" floral option! Whether you identify as a "wildflower" bride or simply adore all flowers, we expertly craft stunning arrangements that embody your vision. Sourced directly from the farm, our seasonal blooms promise beauty and freshness while being budget-friendly. Trust us to bring your floral dreams to life with confidence and style!
DO YOU OFFER DIY?
We can’t wait to bring your wedding floral dreams to life! To get started, please fill out the wedding pre-consultation questionnaire on our website. After we receive your form, we'll reach out to schedule a phone call to discuss all the amazing details including your bridal party, ceremony and reception flowers! Your inspiration pictures will make a huge difference in our conversation. You can count on us to source flowers from our flower farm, ensuring they’re beautifully prepared and ready for your special day!
CAN I GET THE EXACT FLOWERS IN MY FAVORITE LOOK?
Most of the time we can get the exact flowers you're searching for. Some favorite flowers are only available during their season, such as peonies and dahlias.
Peony season: Mid-May to the end of June.
Dahlia season: Mid-August to mid-October.
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WHAT IF I HAVE CHANGES?
We embrace changes to your flower proposal! The first 10 days after receiving your proposal are a great time to be sure we're on the same page. If you need to make any changes after the contract is signed, we're happy to add to the contract or re-distribute the flowers on order to other designs.
DO YOU DELIVER?
Yes. Our set-up and delivery fee is relative to distance and amount of set-up time required.
General Cost:
Tri-City and surrounding area: delivery & set-up $120.
Walla Walla, Yakima, Hermiston: delivery & set-up $150
Spokane area: delivery & set-up $350
Seattle area: starting at $500
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If delivery is cost-prohibitive and you'd rather put those $$ towards actual blooms, we can prepare your order for pickup.
VASES
We're happy to use your vases. Just make sure to bring your clean, tape-free and sticker-free vases to us at least 2 weeks before your event. Ideally, it would be great to have them ready during the final consultation. Providing the measurements of your vessels will help us give you an accurate estimate for your centerpieces and arrangements, so the sooner, the better!
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We also offer rental of our vases at very reasonable prices. Just plan to return them to Haven the following Monday.
EXCLUSIVITY POLICY (new for 2026 and going forward)
1. What is the exclusive FLOWER vendor policy?
Our exclusive FLOWER vendor policy means that we will be the only flower vendor for your wedding. Be it fresh or faux flowers, we believe this allows us to create a more cohesive and personalized floral experience for your special day.
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2. Why have you implemented this policy?
We believe that by working exclusively with our team, we can ensure the highest quality service and floral arrangements. This helps us maintain consistency in the design and quality of all floral elements at your wedding.
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3. Can I use other flower vendors for certain items?
Unfortunately, under this policy, we ask that you do not contract with any other flower vendors, wedding planners, day-of coordinators, textile or furniture vendors, food vendors etc. to provide flowers for your wedding. This allows us to maintain our standard of excellence and better coordinate everything for your event.
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4. What if I have a specific floral idea that I want to explore with a different vendor?
We encourage you to share your floral ideas with us! Our team is committed to bringing your vision to life and can work with you to incorporate your ideas into our designs.
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5. Is there a discount for booking exclusive service?
While we do not offer discounts specifically for our exclusive service, we are proud to provide exceptional quality and service that reflects in our pricing. Our focus is on delivering the best experience rather than reducing pricing.
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6. How does this policy impact my wedding planning?
This policy simplifies your planning process by ensuring that all floral arrangements are organized through a single vendor. You won't have to coordinate between multiple sources, which can save time and reduce stress. (Yes, we have shown up to weddings and been asked to provide flowers to planners, textile & vase vendors, etc. who haven't sourced flowers for the event they have contracted to fulfill. Definitely a worst-case scenario, but it happens!)
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7. What if I already have a contract with another vendor?
If you have already made commitments with another vendor, please discuss this with us during your consultation. We will work with you to understand your situation and find the best solution that aligns with our policy.
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8. Whom should I contact for more questions?
For any further inquiries regarding our exclusive vendor policy or any other concerns, feel free to reach out to us via email or phone. We are here to help!
PRICING TRANSPARENCY
1. Clear Pricing Information: We provide a detailed overview of our pricing structure to help clients understand potential costs from the outset.
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2. Customized Estimates: Each wedding is unique, and prices may vary based on individual preferences, floral choices, and design complexity. We encourage clients to share their vision during consultations, allowing us to provide tailored estimates.
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3. Open Communication: Clients are encouraged to discuss their budget with us. We aim to work within your financial parameters while delivering quality floral arrangements that align with your vision.
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4. No Hidden Fees: We strive to be upfront about all costs associated with our services. Any potential additional charges will be communicated clearly, ensuring you are fully informed throughout the planning process.
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5. Consultation Support: During consultations, our team is available to answer any pricing-related questions and address concerns, making the experience as transparent and comfortable as possible.
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6. Updates on Pricing: If there are any changes in pricing due to market conditions or other factors, we will notify clients promptly and provide necessary information and substitution suggestions.
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7. Feedback Welcomed: We value our clients' input and encourage feedback regarding our pricing transparency. Your insights help us improve our services and communication.