FREQUENTLY ASKED QUESTIONS
Wedding planning FAQ's and suggestions
WHO WE ARE
Voted Tri-Cities Favorite Florist in 2022, 2023, 2024, & 2025, Making your wedding vision come to life is our passion! We are a local flower farm in Kennewick, Washington, family owned & operated since 2019.
HOW DO I "BOOK HAVEN" FOR MY BRIDAL FLOWERS?
Welcome to your wedding planning experience! To kick things off, simply submit your Floral Calculator results under the Wedding tab on our website. We'll reach out within 24 hours to set up a chat. We offer complimentary consultations, so be ready with your inspo-pics to fuel our creativity. Let’s schedule a focused 15+ minute phone chat or in-person on the farm chat, where we dive straight into your wedding vision! I can't wait to discuss your dream bridal bouquet, as it will shape the entire floral design. Expect a proposal from us within 48 hours of our conversation for your approval.
TELL ME ABOUT "BEST OF THE SEASON" WEDDINGS, PLEASE!
Elevate your wedding day with our "Best of the Season" floral option! Whether you identify as a "wildflower" bride or simply adore all flowers, we expertly craft stunning arrangements that embody your vision. Sourced directly from the farm, our seasonal blooms promise beauty and freshness while being budget-friendly. Trust us to bring your floral dreams to life with confidence and style!
DO YOU OFFER DIY?
We can’t wait to bring your wedding floral dreams to life! Everything gets started with a phone call to discuss all the amazing details including your bridal party, ceremony and reception flowers! Your inspiration pictures will make a huge difference in our conversation. You can count on us to source flowers from our flower farm, ensuring they’re beautifully prepared and ready for your special day!
CAN I GET THE EXACT FLOWERS IN MY FAVORITE LOOK?
Most of the time we can get the exact flowers you're searching for. Some favorite flowers are only available during their season, such as peonies and dahlias.
Peony season: Mid-May to the end of June.
Dahlia season: Mid-August to mid-October.
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WHAT IF I HAVE CHANGES?
We embrace changes to your flower proposal! The first 10 days after receiving your proposal are a great time to be sure we're on the same page. If you need to make any changes after the contract is signed, we're happy to add to the contract or re-distribute the flowers on order to other designs.
DO YOU DELIVER?
Yes. While we're happy to delivery your flowers, we offer a 5% discount if you pick your flowers up, instead (2027 season and beyond). Our set-up and delivery fee is relative to distance and amount of set-up time required.
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VASES
We're happy to use your vases. Just make sure to bring your clean, tape-free and sticker-free vases to us at least 2 weeks before your event. Ideally, it would be great to have them ready during the final consultation. Providing the measurements of your vessels will help us give you an accurate estimate for your centerpieces and arrangements, so the sooner, the better!
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We also offer rental of our vases at very reasonable prices. Just plan to return them to Haven the following Monday.
PRICING TRANSPARENCY
1. Clear Pricing Information: We provide a detailed overview of our pricing structure to help clients understand potential costs from the outset.
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2. Customized Estimates: Each wedding is unique, and prices may vary based on individual preferences, floral choices, and design complexity. We encourage clients to share their vision during consultations, allowing us to provide tailored estimates.
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3. Open Communication: Clients are encouraged to discuss their budget with us. We aim to work within your financial parameters while delivering quality floral arrangements that align with your vision.
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4. No Hidden Fees: We strive to be upfront about all costs associated with our services. Any potential additional charges will be communicated clearly, ensuring you are fully informed throughout the planning process.
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5. Consultation Support: During consultations, our team is available to answer any pricing-related questions and address concerns, making the experience as transparent and comfortable as possible.
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6. Updates on Pricing: If there are any changes in pricing due to market conditions or other factors, we will notify clients promptly and provide necessary information and substitution suggestions.
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7. Feedback Welcomed: We value our clients' input and encourage feedback regarding our pricing transparency. Your insights help us improve our services and communication.